At AFSHEVA, customer satisfaction is one of our highest priorities. Our customer-care team is available to guide you through the exchange process and assist you at every step.

Domestic Orders

Exchange Period

Products purchased online may be exchanged within 7 days of delivery, provided that the customer has valid proof of purchase and meets all exchange conditions.

For approved exchanges involving a damaged, defective, or incorrect item, AFSHEVA may arrange the exchange pickup without additional courier charges.

For exchanges requested because of an incorrect size selection, change of preference, or any reason not caused by AFSHEVA, the customer may be responsible for delivery and return courier charges.

Proof of Purchase

Valid proof of purchase includes:

• The original invoice or receipt

• The online order-confirmation email

• The order number or other purchase confirmation issued by AFSHEVA

Conditions for Exchange

A product will qualify for exchange only when:

• The exchange request is submitted within 7 days of delivery

• The product is unused, unworn, unwashed, and undamaged

• All original tags and labels remain attached

• The original invoice or proof of purchase is available

• The product is returned in its original packaging

• The product has not been altered, stitched, customised, or modified

• A valid reason for the exchange is provided

Valid exchange reasons may include:

• A damaged or defective product

• An incorrect item received

• An incorrect size received

• A size-related issue, subject to stock availability

Products supplied in boxes, garment bags, protective covers, or other special packaging must be returned with all original packaging and accessories.

AFSHEVA reserves the right to reject an exchange if the product does not meet these conditions.

Online Exchange Process

To request an exchange, please contact AFSHEVA customer care within 7 days of receiving your order.

When contacting us, provide:

• Your full name

• Order number

• Contact number

• Reason for the exchange

• Clear pictures or videos of the product

• Pictures of the parcel, shipping label, and invoice where applicable

Once the request has been reviewed and approved, our customer-care representative will provide instructions for returning or sending the product to our warehouse.

The online exchange process may take approximately 7–10 working days after the returned product has been received and inspected.

Processing time may vary depending on product availability, delivery location, courier operations, public holidays, or other circumstances beyond our control.

All exchanges are subject to stock availability. If the requested replacement is unavailable, AFSHEVA may offer another available size, product, store credit, or another reasonable solution at its discretion.

Products Not Eligible for Exchange

The following products are generally not eligible for exchange:

• Products purchased during a sale, promotion, or clearance event

• Products purchased using a discount code, unless stated otherwise

• Altered, stitched, customised, or personalised products

• Products that have been worn, washed, damaged, or used

• Products without original tags, packaging, or proof of purchase

• Products returned after the exchange period

• Products damaged because of improper handling, washing, or care by the customer

Sale or discounted products may only be exchanged if the customer receives an incorrect, damaged, or defective item.

Processing times for approved exchanges involving sale products may be longer than usual.

Damaged, Defective, or Incorrect Products

Please inspect your order immediately after delivery.

If you receive a damaged, defective, incomplete, or incorrect product, contact our customer-care team as soon as possible and within the applicable exchange period.

Please provide clear photographs or videos showing:

• The product condition

• The damaged or defective area

• The parcel packaging

• The shipping label

• The invoice or order details

Claims may not be accepted if sufficient evidence is not provided or if the product has been used, washed, altered, or damaged after delivery.

International Orders

AFSHEVA currently does not offer standard exchanges or returns for international orders.

However, if you receive an incorrect, damaged, or defective product, please contact our customer-care team within 7 days of delivery.

International claims will be reviewed individually. AFSHEVA may offer a replacement, store credit, partial refund, or another appropriate resolution depending on the circumstances, supporting evidence, shipping limitations, and applicable costs.

Custom duties, taxes, import charges, and international shipping costs are generally non-refundable unless required by applicable law.

Important Delivery Note

Customers are advised to take clear pictures or record a video of the sealed parcel, shipping label, and invoice before opening the order.

Please retain the original packaging, invoice, and parcel until you have confirmed that your complete order is correct and undamaged.

This evidence may help us investigate and resolve claims involving missing, incorrect, damaged, or defective products.

Return Policy

AFSHEVA does not currently offer returns or refunds for change-of-mind purchases.

Eligible products may be exchanged in accordance with the Exchange Policy stated above.

A refund may only be considered where required by applicable law or where AFSHEVA is unable to provide a reasonable resolution for an approved damaged, defective, or incorrect-item claim.

Shipping fees, delivery charges, duties, taxes, and other service charges are generally non-refundable.

Order Cancellation Policy

Customers may request cancellation of an order before it has been processed, packed, or dispatched.

Once an order has been processed or shipped, it may no longer be cancelled. After delivery, the Exchange Policy stated above will apply.

To request a cancellation, contact our customer-care team immediately and provide your order number and contact information.

Submitting a cancellation request does not guarantee cancellation. The request will only be confirmed after verification by AFSHEVA.

AFSHEVA reserves the right to cancel an order in circumstances including:

• The product is out of stock

• Incorrect pricing or product information appears on the website

• Payment is declined or cannot be verified

• Fraudulent or suspicious activity is detected

• Delivery information is incomplete or incorrect

• The order cannot be fulfilled because of operational, courier, or technical issues

If a prepaid order is cancelled by AFSHEVA, any eligible refund will be processed through the original payment method. The time required for the amount to appear may depend on the customer’s bank or payment provider.

Contact Us

For exchange requests, damaged-product claims, cancellations, or further assistance, please contact:

Business Name: AFSHEVA
Website: www.afsheva.com
Email: info@afsheva.com

Please provide your order number and complete information so our representative can assist you efficiently.

Last updated: August 5, 2026